Returns & Refunds Policy

Last updated: September 11, 2026

This Returns & Refunds Policy explains how returns, replacements and refunds work for orders placed with Guangzhou MT Auto Parts through guangzhoumtautopart.com. It belongs to a set of policies that also includes our Shipping Policy, Shipping Damage & Claims, Limited Warranty Policy and Order Cancellation, Deposits & Custom Sourcing pages.

Contents

1. 1. Your Statutory Rights Come First
2. 2. Return and Claim Windows
3. 3. When We Are Responsible
4. 4. When the Customer Is Responsible
5. 5. B2B and Wholesale Returns
6. 6. Condition Requirements and RMA
7. 7. Refund Method and Timing
8. 8. Items We Generally Cannot Accept Back
9. 9. Related Policies
10. 10. Contact Us

1. Your Statutory Rights Come First

Nothing in this policy limits or excludes any consumer right that cannot be excluded under the law that applies to your purchase. Where a mandatory legal right gives you a stronger or longer remedy than this policy, that legal right applies. The rules below describe how we handle returns in practice and do not replace or reduce those rights.

2. Return and Claim Windows

• Shipping damage, wrong item or missing item: please report this within 72 hours of delivery so that carrier evidence can be preserved. This 72-hour window is an evidence window, not a general deadline for every after-sales request. See Shipping Damage & Claims.
• Fitment or part-number mismatch caused by us: please stop installation as soon as you notice the problem and contact us promptly, normally within 7 days of delivery.
• B2B no-reason returns: an RMA may be requested within 14 days of delivery, subject to the conditions in section 5.
• Potential functional faults: handled for 12 months from delivery under our Limited Warranty Policy.

3. When We Are Responsible

Where the issue is our responsibility or a logistics responsibility — for example a wrong or mismatched part, a picking error, a quantity error, or an incorrect left/right side or version supplied by us — we cover the reasonable cost of returning the item and we provide a replacement part together with the shipping for that replacement. If a replacement is not reasonably available, we refund the product price together with the original standard shipping charge that we actually collected. If mandatory law requires a different outcome, the law applies.

4. When the Customer Is Responsible

Where a parts issue is caused by customer-side information or action — for example an incorrect VIN, part number, left/right side or version supplied to us — and a replacement part is required, the customer covers the full cost of the replacement part and its shipping. Where possible, we confirm the exact part and shipping cost in writing before the replacement is ordered.

5. B2B and Wholesale Returns

For business-to-business orders, a voluntary no-reason return may be requested within 14 days of delivery. We do not charge a 15% restocking fee. To qualify, the item must be uninstalled, uncoded and unmodified, must still have complete security seals and accessories, and must pass our inspection. For accepted B2B no-reason returns, the original shipping charge is not refunded and the return shipping is arranged and paid by the customer; only the product amount of the items that pass inspection is refunded. B2B orders do not automatically follow consumer no-reason rules, and specific terms in a written quotation or wholesale agreement take priority for those orders.

6. Condition Requirements and RMA

Please contact us before returning anything so that we can issue a return authorization (RMA). Returning an item without an RMA does not automatically disqualify it, but it may delay identification and processing. In general, a returned item should be:

• uninstalled, uncoded and unmodified;
• complete, with its original packaging, security seals and accessories where applicable;
• accompanied by your order number and, where relevant, the VIN, OE number and photos;
• received by us in a condition that allows inspection and testing.

We inspect returned items once they are received. You do not have to use a particular carrier, but we recommend a tracked service.

7. Refund Method and Timing

Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected, and always within any period required by applicable law. Bank or payment-provider posting times may vary. Where a refund relates to a claim we have confirmed, we do not charge a handling or restocking fee.

8. Items We Generally Cannot Accept Back

• custom, cut-to-order or specially sourced parts, once procurement or modification has started;
• items that have been installed, coded or modified, or whose security seals have been broken, unless the return relates to a confirmed defect or a matter for which we are responsible;
• coding, programming, calibration or diagnostic services, once performed;
• items returned outside the applicable window, unless a statutory right or a confirmed warranty claim applies.

This section does not limit any right that cannot be excluded by law.

9. Related Policies

• Shipping Policy — shipping methods and DAP / DDP / FOB terms, duties and taxes.
• Shipping Damage & Claims — the 72-hour evidence window and damage claims.
• Limited Warranty Policy — the 12-month limited warranty.
• Order Cancellation, Deposits & Custom Sourcing — deposits and custom orders.
• Contact — how to reach our team.

10. Contact Us

For any return or refund question, please contact us through our Contact page and include your order number so we can help you faster. For urgent shipment issues, the WhatsApp button on this site is the fastest channel.